Return and Exchange Policy for Ruffian Books

[An Online Retailer]

At Ruffian Books, we strive to ensure every customer is happy and satisfied with their purchase. We understand that sometimes situations arise when you need to return or exchange a product. Our return and exchange policy may vary depending on the platform through which you made your purchase. Please read the following guidelines based on your purchase medium:

 

Purchases Made on our Website (ruffianbooks.com):

Returns

We offer a hassle-free return process for items purchased directly from our Website. If you are unsatisfied with your purchase, you may initiate a return within [7] days from the delivery date. Please ensure that the product is in its original condition, unused, and in its original packaging. To initiate a return, please get in touch with us at shop@ruffianbooks.com with your order details, and our customer support team will guide you through the return process.

Exchanges

If you would like to exchange a product purchased from our Website, please follow the return process mentioned above and indicate the item you wish to exchange it for. Our customer support team will assist you in processing the exchange.

 

Purchases Made on External Platforms (e.g., Amazon, eBay, etc.):

Returns & Exchanges

For purchases made on external platforms, please refer to the return and exchange policy of the specific outlet from which you made your purchase. Each outlet may have its own policies and procedures regarding returns and exchanges. Don't hesitate to contact us at shop@ruffianbooks.com if you have any questions or require assistance initiating a return or exchange on these platforms.

 

Contact Us:

We are here to help and ensure your satisfaction with your purchase. If you have any issues, concerns, or questions regarding returns, exchanges, or our products, please get in touch with us at shop@ruffianbooks.com. Our dedicated customer support team will gladly assist you and find a suitable solution.

 

Please note the following general considerations:

— Returns and exchanges are subject to review and approval on an individual basis.

— Return shipping costs may vary and are the customer's responsibility unless the return is due to a product defect or error on our part.

— Refunds for returns will be issued through the original payment method used for the purchase.

— Please allow for a reasonable processing time for returns and exchanges.

 

Thank you for choosing Ruffian Books.

We value your satisfaction and are committed to providing excellent customer service.

 

Effective Date: January 1, 2024